DESCRIPTION OF THE COMPLAINT PROCEDURE

The Buyer may submit complaints to the Seller regarding the concluded Agreement at sklep@luxolar.pl, or in writing to the Seller’s address.

A correctly submitted complaint should include at least:
the Buyer’s first name, last name, address, and email address,
the date of conclusion of the Agreement constituting the basis for the complaint,
the subject of the complaint, indicating the Buyer’s request,
all circumstances justifying the complaint.

If the data or information provided in the complaint needs to be supplemented, the Seller shall ask the complainant to supplement it to the extent indicated before considering the complaint.

The Seller shall acknowledge the complaint within 14 days of receiving it in the correct form.
The response to the complaint shall be sent to the email address provided by the Buyer or to their postal address.

The goods subject to complaint should be sent to the following address: LUXOLAR Jerzy Dziemianowicz, 16-040 Gródek, ul. Rzemieślnicza 3